Find the right Care Pack or Service for your product
Start by identifying your product
Let HP identify my product
If HP Support Assistant is not installed, you will be prompted to download and install the HP Product Detection application to automatically identify your devices.
or
How do I find my product name, number or serial number?
Desktop and All-in-Ones
Some products utilize the keyboard shortcut ‘Ctrl + Alt + S’; the product information will appear after a short delay. If that doesn’t work, this information can also be found on your bar code stickers, typically located on the back of your product.
Notebooks
Some products utilize the keyboard shortcut ‘Fn + Esc’; the product information will appear after a short delay. If that doesn’t work, this information can also be found on your bar code stickers, which may be located behind the battery.
Printers (Both HP and Samsung)
Look for the bar code stickers on your printer. The Serial number on a Samsung printer can be used wherever an HP serial number is requested. Samsung printers refer to a ‘product number’ as a ‘model code’ designated with ‘M/C’, and typically start with ‘SL-…‘
Tablets
Your product information is typically located on the back or bottom edge of your product.
HP Web Product Detection
HP Web Product Detection is starting up...
You will be given 2 or 3 prompts in a separate window. You must choose the 'open' or 'OK' options to continue forward.
If you aren't seeing any pop-ups, click here
Waiting for actions to be completed
HP Support Solutions Framework requirement
If you don't see the dialog box prompts, it probably means you need to install our software. Let's get you started!
Click below to start installing HP Support Solutions
You only need to do this once to guarantee a faster support experience at any time.
Locate the file in your browser window, and double click to begin installing.
By choosing to install, I agree to HP’s terms and conditions on data collection.
Learn more
Click below to start installing HP Support Solutions
You only need to do this once to guarantee a faster support experience at any time.
Locate the file in your browser window, and double click to begin installing.
By choosing to install, I agree to HP’s terms and conditions on data collection.
By choosing to install, I agree to HP’s terms and conditions on data collection.
HP Support Solutions Framework requirement
HP Support Solutions is downloading. Please wait for it to finish and follow these steps to install:
1. Locate the file in your browser window, and click to begin installing.
2. Choose 'yes' and agree to any terms in the installer window. (This runs in a separate window)
3. Once installer is complete click the 'continue' button below.
1. Locate the file in your browser window, and click to begin installing.
2. Choose 'yes' and agree to any terms in the installer window. (This runs in a separate window)
3. Once installer is complete click the 'continue' button below.
Wait until installation has finished then click continue.
